Technology for medical advice by phone

Project: PEDITEL 1791 – Non-stop over-the-phone emergency and medical advice for children
Partner: Fundația Părinți din Romania
Beneficiaries: Children and parents who need medical advice
Location: National
Year of launch: 2013
Budget: 742,302 lei

Purpose of the project:

Provide medical advice to parents

Problem:

The overcrowding of the emergency rooms of the Emergency Units and paediatric departments.
Long waiting time for patients.
Parents treating their children by resorting to medically-unauthorised sources, thus jeopardizing children’s health.

Solution:

PEDITEL service, a 24 hours /7 days call centre, providing paediatric medical advice, available at number 1791.
PEDITEL helps parents who need advice from a paediatrician / emergency doctor.
Medical assistance provided by professionals and safe medical advice for children.

Results:

– 46,538 cases resolved
– 51 incoming calls per day on average
– 6.5 minutes average call duration
– 30% of cases reported are from rural areas

Resources:

– 11 doctors
– 1 project coordinator
– 14 volunteers specialised in IT and communication
– 26 medical protocols
– 1 dedicated medical software
– 1 VOIP telephone exchange

See also:
Press release